Thank you for shopping with Earth's Dew. All orders will be shipped within 1-7 business days after purchase. All orders will receive a tracking number via email (check spam or junk mail just in case).
Business hours are Monday-Friday, 9 am to 6 pm PST.
Weekends we are closed.
All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email.
Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Selected shipping method
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.
Shipping During Hot Summer Months:
Our body butters and gummies are susceptible to melting while in transit during the hot summer months. We offer thermal shipping protection for a fee to prevent this from happening. Please consider adding this option because we will no longer issue re-shipments or refunds due to the products melting.
Please be sure that someone is there to receive your package upon delivery so that it's not waiting in the hot mailbox or the sun.
If the body butters melt, as a result of exposure to extreme temperature, re-solidify by refrigerating for about 5-10 minutes. Product softening does not change the benefits to the skin.
In the unlikely event that you order thermal shipping protection and your products still melt, please contact Earth's Dew (firstname.lastname@example.org) for further assistance.
Processing Time for Shipping:
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-7 business days after your order is placed.
*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- Post office closure or emergent circumstances
Please note that this time frame is an estimate and not a guarantee.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Tracking My Goodies:
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
Lost or Stolen Packages:
If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with UPS as we are not responsible for lost or stolen packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
The only time that we will issue a store credit is when tracking confirms that the package was lost DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that Earth's Dew has received the product.
Frequent Shipping Challenges That We've Seen During COVID-19:
- My Package says Delivered but I didn't Receive It:
USPS has been marking items as delivered and not actually delivering them. First, check with your neighbors or your leasing office (if applicable), then wait 1-2 days for it to actually show up. If those options didn't work, please contact Earth's Dew immediately, then actually go up to your local USPS and ask to speak to the post master and explain the situation (be sure to have your tracking number handy).
- My Package says that it's delayed and I paid for priority shipping:
Unfortunately, Earth's Dew does not work for USPS. Once we ship off the package, we are no longer in control of how long it's going to take to get to you. Due to COVID-19, USPS has been extremely delayed for First Class & Priority Shipping. Priority shipping does not guarantee you a delivery date even though the estimate is shown. If your package has been delayed over a week after the expected delivery date please contact Earth's Dew as soon as possible.
If you selected USPS Express (next day shipping) and your package was delayed, please contact Earth's Dew immediately.
- I Got A Tracking Number But I Don't See Any Updates:
Please allow 1-2 days for your tracking to update. Please reach out to Earth's Dew if your tracking doesn't update by Day 3. There have been rare cases where the package will not show any tracking at all and it will just show up and then be marked as delivered.
Any other Questions:
Send us an email! Our customer service team will be happy to help with any other questions that you may have!
Please include your name and order number (if applicable), in your subject line. In the body, please include your question or concern to email.