We understand there can be much frustration when your disposable pen, cartridge or battery does not function as expected. Here's how to troubleshoot the item.
All Vaping Products
Always keep disposable pens, cartridges and batteries at room temperature. Avoid leaving items in your car or anywhere that experiences excessive fluctuations in cold and heat. Furthermore, always store items upright as laying them on their side could cause air bubbles to form and affect performance.
Pull-To-Draw and Push Button Batteries
A vape cartridge can be inserted into either a pull-to-draw or push button style battery. Pull-to-draw batteries only require the user to “puff” or “draw” to use. Push button style batteries have a singular button that must be pushed five times rapidly to turn on and off. That same button can then be pushed three times rapidly to cycle between low, medium and high temperature settings. Those heat settings are usually indicated by varying light colors.
Scenario #1: My cartridge worked at first and then stopped working.
- The holes in the cartridge may be clogged with oil. Try warming your cartridge with a hair dryer (lowest heat setting) or by rubbing it between your hands to warm up the oil and change its viscosity. You can also poke a toothpick or safety pin gently in the hole to help de-clog it.
- Prime your coil by taking “dry hits” from your cartridge without the battery, and blowing gently into it.
- Make sure the battery is turned on and fully charged.
Scenario #2: My vape pen doesn’t work at all.
- The contact on the cartridge may be pushed in too far and not connecting with the contact on the battery. This can happen if the cartridge is removed and replaced on the battery multiple times. If this occurs, SLIGHTLY pull the contact up (with your fingernail, pen cap or paperclip) until it is level.
- Inspect the battery contact; it may be clogged or coated. If this occurs, wipe the contact portion with a Q-tip soaked in rubbing alcohol, let the terminal dry, reconnect your cartridge to the battery and try it again. Do NOT over-tighten your cartridge.
- Make sure your battery is turned on and fully charged. Pull-to-draw batteries are always on. Batteries with a button can be turned on by rapidly pressing the button 5 times. If you are using a battery with a button, also make sure you are holding the button down while you draw.
Scenario #3: The oil from my cartridge tastes burnt.
- If you have an adjustable temperature battery, try setting your temperature control to a lower setting. The Push-Button style batteries usually include multi-click functions (Rapidly Press button 5 times to make sure it is turned on and press button rapidly 3 times to cycle between low, medium and high temperatures).
If an issue with your cartridge or battery persists, please email us at firstname.lastname@example.org.